Refund and Returns Policy

  • Home
  • Refund and Returns Policy

 

REFUND AND RETURNS POLICY

Welcome to Vibely Wear! Your satisfaction is our priority. If you’re looking to return or exchange an item, we’re here to assist. Please read our return policy carefully to ensure a smooth process.

GENERAL POLICY

  • You may return or exchange your product for store credit, a different product, or a refund to the original payment method.
  • If you are unsatisfied with a product, please contact us at info@vibelywear.com within 7 days of delivery. Complaints made after this time will not be accepted.

NON-DELIVERY ISSUES

  • If you did not receive your order, notify us within 7 days of purchase. We will track the shipment and resolve the issue. After this period, we are not responsible for the order.
  • Orders marked as “delivered” by the courier are considered fulfilled.

RETURN ELIGIBILITY

  • Unopened Products: Fully functional, undamaged items in their original packaging can be returned for a refund or replacement. Please contact us within 7 days of delivery.
  • Defective Products: These will be replaced or fully refunded at no cost. Notify us within 7 days of delivery.
  • Apparel and Housewares: Only returnable if defective. No returns, refunds, or replacements for incorrect size, design, or color selection.
  • Customized Products: Personalized items cannot be returned or refunded.

ADDITIONAL GUIDELINES

  • Refunds, store credits, or replacements are processed once the returned item is received and inspected.
  • Customers are responsible for shipping fees on exchanges.
  • Discounted items are final sale and cannot be returned or exchanged.
  • Processing fees are non-refundable.

LOST OR DAMAGED ITEMS

If your item is lost or arrives damaged, contact us immediately at info@vibelywear.com so we can assist you promptly.

We appreciate your understanding and cooperation. For further inquiries, please don’t hesitate to reach out to us at info@vibelywear.com.

Thank you for choosing Vibely Wear!